Select which country you are sending from (“your currency”), then select which country you are sending to. If you know how much you want to send, select “pay” If you know how much you want the beneficiary to receive, select “receive” Enter the amount
No. To use Pesa Remittance, you need to register. Please click “sign up”How can I start using Pesa Remittance?
To use Pesa Remittance, you need to register first. Please click “sign up” and fill in all required fields.Why am I unable to register
Please check that you have filled in all required fields, that you have chosen a strong password as indicated and agreed to the terms and conditions. If you need further help, please contact us by mail or phone.Why am I seeing a message that I am already registered?
The email address you are using is already registered to an account. If you have forgotten the password, please click the link “forgot password”Why do I need to give all the required details?
It is required by law that we obtain personal details for every client.How do I log into my account?
Click “sign in”, enter the email address and the password used when registeringWhy can’t I sign in?
Please check that you have entered the right email and password.How can I recover my login username?
If you have forgotten the email you used when signing up, please contact usHow can I recover my password?
If you have forgotten your password, please click “forgot password” to reset and choose a new one.
Once you are logged in, please choose the country you want to send to, choose the receiving option and enter the amount to be sent or the amount to be received. What is a receiving option? In the receiving option, you will find all the payment methods available for your beneficiary to receive their money. - The “cash” option: your beneficiary is able to collect cash at a Pesa Remittance office. The address is given in the email you receive and on the website - The “bank account” option: Pesa Remittance can deposit money in the beneficiary’s local bank account - The “mobile money” option: your beneficiary can receive money on their mobile wallet (please note that the mobile operators charge fees for this option that Pesa Remittance does not control)
No. Please inform your beneficiary that you have made a transactionHow does my beneficiary contact Pesa Remittance?
Your beneficiary does not need to contact Pesa Remittance. Please inform them to visit a Pesa Remittance branch in case they are collecting cash. Otherwise, inform them that their bank account or mobile wallet will be credited soon.How long does it take for the beneficiary to receive his funds?
For cash collection, its instant (during opening hours). For bank deposit, it is done the same day (as long as we have received the sender payments by 2pm local time in the beneficiary country, Monday to Friday, except on bank holidays). For mobile wallet, it is done the same day (as long as we have received the sender payment by 5pm local time in the beneficiary country, Monday to Friday, except on bank holidays)Can my beneficiary contact Pesa Remittance in case there are issues?
Yes they can contact Pesa Remittance using the contact number available on our website.What if my beneficiary wants to change how to receive the funds?
The sender needs to contact Pesa Remittance to make the changesHow do I know that my beneficiary received his funds?
An email is sent once the transaction is finalisedCan I cancel a transaction and get a refund once my beneficiary has received the funds?
No. The beneficiary cannot return the funds after collecting them.